An eGift Card is an electronic or eGift Card, as opposed to a traditional plastic gift card, and can be purchased from www.stubhub.com
or by giving us a call .eGift cards can be redeemed online or over the phone.
While there are various small and technical differences between them, the big difference is that StubHub gift cards are physical,
plastic cards that you can purchase either from retailers - either in person at certain stores, or over the Internet from
certain retailers or on our site. StubHub gift eGift cards are available only from StubHub.com, and while you can print them
out to give as a gift, they don't have to be printed to be valid.
There are numerous advantages to using eGift Cards including the instant gratification and convenience of purchasing and using
the gift card. An eGift Card allows you to add a personal audio or text message and a photo to your gift card. eGift Cards
are perfect for that last minute gift and can be scheduled for delivery on a specific day and time. eGift Cards are virtual
so there are no delivery or handling charges. Lastly, eGift Cards are an environmentally friendly gift choice.
No, StubHub's gift cards do not expire or carry any fees. However, promotional e-gift card you received as a part of a promotional
program from StubHub or one of our promotional partners may expire. You'll see the expiration date on the promotional gift
certificate and in your account.
Yes, our gift cards have a minimum value of $25 and a maximum value of $1000 per card.
There are no delivery or handling charges; you only pay for the face value of the eGift Card.
We're sorry but all gift card transactions are final. If you want to increase the gift card value, then a new transaction
will be required.
Yes, you can send yourself eGift Cards. When purchasing eGift Cards, simply enter your information on the "Recipient Information"
page. Once you receive the eGift Card via email, you can forward it to others or print it then share it.
The recipient of the eGift Card will receive an email and mobile notification (if you selected this option) indicating that
an eGift Card has been sent to them. These notifications include any personal messages and images you added during the gift
card purchase process.
You will receive an email notification when the recipient opens the email containing their eGift Card. You can also track
the status of the gift card by entering your confirmation number and email address.
All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however
it could take up to 24 hours. If cards are not received within 24 hours please contact our customer support.
Occasionally eGift Cards are intercepted by spam filters; please check with the recipient to see if their gift card is in
their spam or junk folders. It is also possible that the email address was incorrectly entered at the time of purchase; please
check the email address you entered for the recipient.
You can also resend the gift card by entering the email address and confirmation number associated with the gift card, then
selecting the "Track" button. Once the gift card appears, select the "Send" button. Enter the appropriate email address and
select "Submit." The gift card has now been resent.
Yes! This is a very popular feature if you want your gift card to arrive at that very special moment. eGift Cards can be delivered
immediately (subject to credit card and security processing time) or at any future date and time.
Take a look at your gift e-gift card you'll see it contains a gift code. That's what you'll need to enter before ordering
StubHub's gift cards are only valid in the United States.
Once you have received your email or mobile phone notification, you can view your eGift Card by clicking the "Get your eGift
Card here" button.
To add an eGift card to your account for later use:
If you have multiple gift cards, you can add them to your account and use them together - or separately - with future orders.To use your eGift card right away:
- Go to My Account and under 'Going to events', select 'Discounts/FanCodes'.
- Type your eGift card code in the 'Enter FanCode or gift code' field and click 'Add'.
- You can repeat step 2 for each of your gift cards.
Note: The amount of your gift card is applied to the full amount of your order, including all fees. That means if your order
total is greater than the amount of your gift certificate, the remaining balance will be charged to your credit/debit card
or PayPal account.
If you don't use the full amount of your eGift card the first time you use it, you can apply the unused credit to subsequent
purchases until the full value of the gift certificate is redeemed. Just continue to use the same code when you place additional
- Find the seats you want.
- Go through the checkout process, and before placing your order, click the 'Add a code' link in the 'Apply a FanCode or gift
code' section to enter your e-gift code.
- Click 'Place order' and the tickets are yours!
To resend your eGift Card, enter your email address and confirmation number, then select the "Track" button. Once your gift
card appears, select the "Send" button. Enter the appropriate email address and select "Submit." Your gift card has now been
To resend your gift card, enter your email address and confirmation number, then select the "Track" button. Once the gift
card appears, select the "Send" button. Enter the appropriate email address and select "Submit." The gift card has now been
Online gift card orders for plastic cards received by 12pm CST are processed the following business day. Our basic shipping
method is regular mail and we allow 10 business days for arrival before reissuing an order.
Unfortunately, we are unable to convert an eGift Card to a plastic one. The eGift Card can be sent to you for printing and
forwarding, the same way you would forward a plastic card. Remember that eGift Cards can be personalized with audio, images,
and text messages which make it a truly unique gift.
Please ensure that Adobe Flash is downloaded and installed on your computer and that you have access to your microphone. To
ensure Adobe has permission to access your microphone, simply select the "Play" button and follow the instructions, which
will allow you to record your personal audio message.
Some email systems and browsers are set to block images and pop-ups which can prevent a recipient from receiving their eGift
Card. Please click on the "via web browser" link which is located in the upper right hand corner of the email. Also, check
to ensure the pop-up blocker is temporarily disabled; this is typically a yellow box of text just below the browser tabs.
The purchaser of the gift card has the ability to resend your gift card using their confirmation number and email address.
Please contact the purchaser and have them resend the gift card. If you are the purchaser of the gift card, please contact
our support center for assistance. Our phone number can be found at the bottom of the website where you purchased the gift
If you misplaced your eGift Card, click on the link in the original email to access it. If you no longer have the original
email, please contact the purchaser of the gift card and have them resend it to you.
StubHub cannot be responsible for lost or stolen cards, however, if you have proof of purchase contact customer care for assistance.
If we find your gift card has not been redeemed or has some remaining value, we can cancel the original and issue you a new
eGift Card for that value.