StubHub offers three types of delivery, depending upon the tickets and the event. No matter which delivery method is available, we guarantee your tickets will arrive in time for the event. For a ticket listing, one of three delivery methods will be available:

FedEx Shipping

Most ticket orders will be shipped by FedEx. We use FedEx because it allows us to track all shipments and ensure delivery, which, in turn, lets us know when to pay sellers.

Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. We ship to the United States and Canada only.

eDelivery

eDelivery allows you to receive your tickets electronically or pick them up from a venue Will Call window or ticket kiosk. Options include standard eDelivery, Instant eDelivery and WillCall/Kiosk.

eDelivery fees are $4.95 — StubHub's lowest-priced delivery method.

Last Minute Services

With Last Minute Services, you can purchase tickets right up to the start of the event and pick them up at a convenient Last Minute Service Center before the event starts.

To make this service possible, there is a $15.00 fee to help cover the expense of the Last Minute Service Centers.

The StubHub marketplace is integrated with the FedEx tracking system.  This allows us to track all shipments to ensure that sellers ship tickets on time and that buyers get them in time for their events. From the moment you place your order, we’re watching closely to make sure the exchange goes smoothly – and we don’t pay the seller until we’ve confirmed delivery.

FedEx delivers only to business and residential addresses, and not to P.O. boxes. FedEx does not deliver StubHub packages on Saturdays, Sundays, or certain holidays.

If you are visiting from outside the U.S. or Canada, please call 1.866.STUBHUB (1.866.788.2482) and give us the address at which you’ll be staying during your visit and the dates you’ll be at that address.

We guarantee your shipment will arrive in time for the event. If you live in Canada, we will only accept your order if there is enough time for your shipment to clear Customs and arrive in time for the event.

If you choose FedEx Priority Overnight, you will get your tickets one business day after the seller ships them, but not necessarily one business day after you place your order.

In short, integrating the StubHub marketplace with FedEx tracking helps make our FanProtect™ Guarantee to buyers and sellers possible.

With eDelivery, you’ll receive your tickets electronically and print them from home. Currently, eDelivery is only available for Major League Baseball ticket orders.

eDelivery includes three types of delivery methods:

• eDelivery — With eDelivery, like other StubHub orders, the seller must first confirm your order before your tickets can be delivered. As soon as your order is confirmed by the seller, we ll send you an email with instructions on how to download and print your tickets from home. Just download the tickets, print them, and take them with you to the event.

• Instant eDelivery — With Instant eDelivery, you ll get your tickets within minutes. When you place your order, we'll send you an email with instructions on how to download and print your tickets from home.

• WillCall/Kiosk — When eDelivery (or Instant eDelivery) is the Delivery Method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.
  
  If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event.
  
  Very Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order.
  
  If you are purchasing tickets for someone else, you must provide the recipient s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.

What’s the difference between eDelivery and Instant eDelivery?

Like other orders at StubHub, sellers must confirm the eDelivery orders they receive. Sellers have 48 hours to confirm orders, so even though you’ll receive your tickets electronically, you won’t get them instantly.

Instant eDelivery means the seller gave StubHub instant access to the tickets when the ticket listing was created. That means your order is immediately confirmed as soon as you place it and you’ll get your tickets right away.

The same rule applies to Will Call/Kiosk orders. If eDelivery and Will Call/Kiosk are available, the seller must confirm your Will Call/Kiosk order. If Instant eDelivery and Will Call/Kiosk are available, your order will be confirmed as soon as you place it. But keep in mind, in both cases you will not receive paper or electronic tickets for Will Call/Kiosk orders.

To ensure the successful delivery of your tickets, carefully review your shipping information before completing a purchase. If, after you've placed an order, you need to change the shipping address you provided, give us a call at 1.866.STUBHUB (1.866.788.2482) as soon as possible.

• If the seller has not yet printed the shipping label to ship your tickets, we can change your shipping address for you at no charge.
• If the seller has already printed the shipping label, we'll contact the seller on your behalf and try to change the shipping address for you. You may be subject to a fee for changing your shipping address after the shipping label has been printed.
• If the seller has already shipped your tickets, we will contact FedEx and try to have your tickets re-routed. You will be charged a re-routing fee for changing your shipping address once your tickets are in transit.

Important: Once your package is shipped, FedEx may take an additional 3 days to reroute your shipment. We cannot guarantee delivery times when rerouting packages after they have been shipped.

If your tickets are being delivered electronically, you ll need a printer that can print e-tickets (such as an ink-jet or laser printer). Just click the link in your email or go to your My Orders page to download and print your tickets.

Note: In some cases, your tickets will be emailed to you as a PDF attachment. If so, you ll also need Adobe Reader to print your tickets. Click here to download Adobe Reader for free. Then, just click the attachment in your email to download and print your tickets.

What if I don’t have a printer?

When you place your order, you can select the Will Call/Kiosk option (if available) and pick your tickets up at the venue Will Call window on the day of the event.

If Will Call/Kiosk is not available and you don’t have a printer at home, you can print your tickets at a local business that offers printing services, such as any FedEx/Kinko’s location.

When the seller confirms your order, we'll send you an email to let you know. Included in the email will be a FedEx tracking number you can use to track the shipment.

Click the FedEx link in your email to open the FedEx website and track your package.

Note: Until the seller ships your package and it is entered into the FedEx tracking system, this tracking number will not work (and may contain inaccurate information). If you see inaccurate information for your tracking number, wait a while and check again, to give your package time to be entered into the system.

If you still have questions about your shipment, email customerservice@stubhub.com or give us a call at 1.866.STUBHUB (1.866.788.2482). Please have your order number ready.

With Last Minute Services (LMS), you can purchase tickets for select events at StubHub right up until event time. For LMS orders, you'll pick up your tickets at a Last Minute Service Center

To help make this service possible, there is a $15.00 handling fee for Last Minute Service orders.

If you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).

Note: For some events, you may have the option of picking up your tickets at Will Call/Kiosk. Keep in mind, Will Call/Kiosk and Last Minute Services are two different delivery methods offered at StubHub. What’s the difference?

Important: When visiting a Last Minute Service Center, bring your StubHub Order Number or confirmation email, a valid photo ID, and the credit card you used when you purchased your tickets. For orders placed with PayPal, a credit card may not be needed.

Click here to see a list of the regional Last Minute Service Centers and their addresses. You can click any city in the list to view a printable page with a map and more information about the location.

Why This is a Partial List

We've listed the Last Minute Service Centers with permanent addresses. To provide ticket pick-up as close to the venues as possible, the locations of the other pick-up locations vary, depending upon the events and venues.

Last Minute Service Centers not listed:

• Most are located within walking distance of the venue.
• We will always give you the exact address before you place your ticket order.
• We will repeat the address and provide directions in your order confirmation email.

Last Minute Services Pick-up Hours

In most cases, the Last Minute Service Centers open 2 hours before the start of an event and stay open until the event begins. You can pick up your tickets any time during this 2-hour period.

Note: Early pick-up is not available. In the rare case that early pick-up is available for your event, we will send you an email with your early pick-up options.

Can someone else pick up the tickets for me?

If you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).

Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers.

When eDelivery (or Instant eDelivery) is the Delivery Method, Will Call/Kiosk may also be an available delivery option. If Will Call/Kiosk is available, you can select it on the Order Summary page before you place your order.

If you select Will Call/Kiosk, you will not receive any paper or electronic tickets for your order. Instead, you’ll just take your photo ID and purchase credit card to the venue Will Call window or any ticket kiosk on the day of the event.

Important: You must receive an email from StubHub confirming that your tickets are at Will Call/Kiosk to be guaranteed entry to the event. This email should arrive within 48 hours of placing your order. Note: Will Call/Kiosk is not available when paying with PayPal.

Can someone else pick up tickets for me?

If you are purchasing tickets for someone else, you must provide the recipient’s name when you place your order. For Will Call/Kiosk orders, the recipient must go to a Will Call window to pick up the tickets and their name must be on file for admission to the event.

Keep in mind, Will Call/Kiosk and Last Minute Services are two different delivery methods offered at StubHub. What’s the difference?

With Last Minute Services (LMS) and Will Call/Kiosk orders, you'll pick up your tickets shortly before the event begins. For both delivery methods, you'll get specific instructions on when and where to pick up your tickets in your Order Confirmed email.

What's the difference between Last Minute Services and Will Call/Kiosk?

Last Minute Services – If LMS is the delivery method for your order, you'll pick your tickets up at a Last Minute Service Center located near the venue. You will not pick up your tickets at the venue Will Call window. For more information, read about Picking Up Tickets Using Last Minute Services.

Will Call/Kiosk – Currently, Will Call/Kiosk is only an option for Major League Baseball ticket orders. If you selected Will Call/Kiosk for your ticket order, you'll pick up your tickets at the venue Will Call window or enter the event at any available venue ticket kiosk. For more information, read about Receiving Tickets by eDelivery.

For Last Minute Services orders, if you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).

For Will Call/Kiosk orders, if you are purchasing tickets for someone else, you must provide the recipient's name when you place your order and the recipient must go to a Will Call window to pick up the tickets. Their name must be on file for admission to the event.

For more information on Will Call/Kiosk, read about Receiving Tickets by eDelivery.

Need your tickets right away? In certain markets and for certain events, you can use the QuickTix feature to receive your tickets by email. Your tickets will be emailed to the email address associated with your StubHub account.

In addition to the 10% buyer service fee ($5 minimum per order), we charge a $10 fee for using QuickTix (and waive all other shipping and handling charges).

To receive your tickets by email:

1. When buying tickets, choose QuickTix (if available) on the Shipping and Handling Options page.
2. Click the Place Order button to place your order.

We'll send you an email to let you know your order has been confirmed.

When you'll get your tickets:

• If you receive your confirmation email between 9:00 a.m. and 6:00 p.m. local time, you'll get your tickets within 2 hours of receiving the confirmation email.
• If you receive your confirmation email after 6:00 p.m. local time, you'll get your tickets before 11:00 a.m. the following morning.

Don't have time to pick up your tickets? If you're buying tickets at the last minute and you live in the New York area, you can use the courier service to have your tickets delivered right to your door.

Tickets are guaranteed to arrive by 4:00 p.m. the day of the event (for evening events) and by 4:00 p.m. the day before the event (for daytime events).

Fees:

• $30 for delivery addresses in Manhattan
• $70 for delivery addresses in Brooklyn, Queens, The Bronx, or Nassau and Westchester counties

To use the courier service:

1. When buying tickets, choose Courier (if available) on the Shipping and Handling options page.
   
   Note: You will not provide a delivery address at this time.
   
   
2. Click the Place Order button to place your order.
3. Remain available by phone during the times listed, below.

Note: A representative will call the phone number associated with your StubHub account. Make sure the phone number we have on file is valid.

You will be sent an email to let you know your order has been confirmed.

Arranging for delivery:

• If you receive the confirmation email before 5:00 p.m. local time, we'll call you by 7:00 p.m. that evening to arrange the delivery.
• If you receive the confirmation email after 5:00 p.m. local time, we'll call you before 11:00 a.m. the following morning to arrange the delivery.