StubHub offers three types of free delivery services for sellers, depending upon the tickets and the event.

FedEx Shjpping

For orders being shipped by FedEx, we'll provide you with a pre-paid, pre-addressed FedEx shipping label. Always use this label and an official FedEx envelope to ship your tickets, or your payment may be delayed.

eDelivery

eDelivery orders are sent to buyers electronically. For eDelivery orders, you don’t need to ship tickets to the buyer. Instead, you’ll provide the barcodes for your tickets and we’ll take it from there. Currently, eDelivery is only available for Major League Baseball tickets.

Last Minute Services

With Last Minute Services, you’ll provide your tickets in advance to the Last Minute Service Center handling last-minute sales for the event. You are responsible for any fees required to deliver your tickets to the Last Minute Service Center. You can ship your tickets any way you wish.

If you change your mind at any time prior to your tickets selling and would like your tickets returned, simply delete or deactivate the listing and notify us. We'll arrange a time prior to the event for you to pick up your tickets.

With the exception of Last Minute Services, sellers pay nothing to ship  tickets. The buyer pays the shipping fees.

To use Last Minute Services, you must provide your tickets in advance to the Last Minute Service Center handling last-minute sales for the event. You are responsible for shipping fees associated with delivering your tickets to the Last Minute Service Center. You can ship your tickets any way you wish.

If you change your mind at any time prior to your tickets selling and would like your tickets returned, simply delete or deactivate the listing and notify us. We'll arrange a time prior to the event for you to pick up your tickets.

In most cases, the pre-paid FedEx shipping label assigned to your order generates automatically when you confirm the order. When you confirm an order for tickets not “in hand,” the shipping label will generate on the expected delivery date you provide.

You can reprint a shipping label at any time.

To print or reprint a shipping label:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets:
   • To print a label for the first time, click Orders to Ship to view orders waiting to be shipped.
   • To reprint a label, click Reprint Shipping Labels to view orders for which you ve already printed labels
3. Select the order for which you want to print the shipping label.
   
   Important: Take extra care in selecting the correct order to avoid shipping the tickets to the wrong buyer.
   
   
4. Select Generate Air Bill from the drop-down menu.
5. Click the Take Action button.

The pre-paid shipping label displays. Print the shipping label and place it in an official FedEx envelope to ship your tickets. For information on how to use the shipping label to ship your tickets, read about Shipping Tickets to Buyers.

Printing Problems?

Printing the shipping label requires Adobe Reader™. Click here to download or upgrade it for free.

If you have trouble printing the label:

1. Save the label to your desktop, double-click the saved file to open it, and choose Print from the File menu.
2. If it still won’t print, please upgrade both your web browser and Adobe Reader to the most current versions available.

If problems persist, give us a call at 1.866.STUBHUB (1.866.788.2482). We’ll be happy to assist you.

Always use an official FedEx envelope to ship your tickets. Using other packaging may cause your payment to be delayed. FedEx envelopes are available free of charge at any FedEx Kinko's or FedEx Drop Box location.

For more shipping information, read about Shipping Tickets to Buyers.

We'll give you a pre-paid FedEx shipping label to use to ship your tickets. In most cases, the shipping label assigned to your order generates automatically when you confirm the order. However, when you confirm an order for tickets not “in hand,” the shipping label will generate on the shipping date you provide.

Remember:

• Always use the pre-paid FedEx shipping label to ship your tickets. Because the shipping label's tracking number is linked to your ticket listing, your payment may be delayed if you don't use it.
• Use an official FedEx envelope to ship your tickets. Using other packaging may cause your shipment to be delayed. FedEx envelopes are available free of charge at any FedEx Kinko's or FedEx Drop Box location.

To ship your tickets:

1. Print the shipping label and fold it in half so the barcode occupies half of the page.
   
   Note: When you print the shipping label, 2 pages print. Page 1 is the shipping label and page 2 is a cover sheet to ship along with the tickets.
   
   
2. Examine the shipping label to make sure the order number on the label matches the order number for the tickets you are shipping.
3. Slide the shipping label into the plastic pouch on the FedEx envelope. Make sure the barcode is facing out and is clearly visible.
4. Place the tickets and cover sheet (page 2) in the envelope.
   
   Note: Do not place any other items in the envelope. Inserting promotional materials, contact information, or any other items with tickets is a violation of the User Agreement and will result in the withholding of payment.
   
   
5. Drop the package off at any FedEx Kinko's or FedEx Drop Box location. To find the location nearest you, call 1-800-GOFEDEX.

Printing Problems?

Printing the shipping label requires Adobe Reader™. Click here to download or upgrade it for free.

If you have trouble printing the label:

1. Save the label to your desktop, double-click the saved file to open it, and choose Print from the File menu.
2. If it still won’t print, please upgrade both your web browser and Adobe Reader to the most current versions available.

If problems persist, give us a call at 1.866.STUBHUB (1.866.788.2482). We’ll be happy to assist you.

Once your package has been shipped and scanned into the FedEx tracking system, you can track your package throughout its journey to the buyer.

To track your shipped package:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets, click Shipped Orders to view your shipped orders.
3. Select the order you wish to track.
4. Select View Shipping Data from the drop-down menu.
5. Click the Take Action button.
6. Click Track Package.

The FedEx website (www.FedEx.com) opens with the most recent shipping data available for your package. Remember, you'll be paid 7 days after the delivery confirmation.

eDelivery includes three types of delivery methods: eDelivery, Instant eDelivery, and Will Call/Kiosk.

If your tickets are being delivered by eDelivery, you don’t need to print a shipping label or ship anything to the buyer. Instead, when you confirm your order you’ll enter the barcodes on your tickets. Currently, eDelivery is only available for Major League Baseball ticket listings.

Note: You do not need to confirm orders being delivered by Instant eDelivery because StubHub was given instant access to the tickets when you listed them. Currently, Instant eDelivery is only available to Major League Baseball (MLB) team account holders.

What happens next?

We cancel the original barcodes and issue new ones to the buyer. Then, we deliver the tickets to the buyer electronically and send you an email with payment information.

Important: Keep in mind, once the buyer receives the tickets containing new barcodes, your original tickets are no longer valid and you must not use them yourself or attempt to sell them. However, don’t destroy them or throw them away. If an event is cancelled, you may need them to receive a refund from the venue.