Listing tickets is free. When your tickets sell, we collect a commission equal to 15% of the total amount of the sale. We deduct the 15% commission automatically before we send your payment. Be sure to keep this in mind when deciding on the sale price of your tickets.

For example, if you list a pair of tickets at $50 each and someone purchases both tickets, for a total sale of $100, StubHub’s commission will equal $15 and your payment will equal $85.

The 15% commission helps us maintain a safe, secure place for fans to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. When you sell tickets at StubHub, you get the following unique benefits:

• An open marketplace to accommodate the greatest number of potential sellers, which, in turn, attracts more buyers.
• No listing fees.
• The ability to choose your ticket price and change it any time, twenty-four hours a day.
• National marketing programs and team, artist, and media partnerships to help market your tickets and attract more buyers.
• Privacy protection. We don’t reveal your identity to buyers or prospects.
• Toll-free customer service – seven days a week –  to answer your questions.
• Free delivery directly to the buyer, or free Last Minute Services.
• Guaranteed payment when you fulfill your orders.

For more information, read about our FanProtect™ Guarantee

As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order – even if you no longer have the tickets. The Confirm Tickets page appears.

Note: Sellers do not need to confirm orders being delivered by Instant eDelivery.

For detailed instructions on how to confirm an order, read about

• Confirming Orders – If you have the tickets and can ship them immediately.
• Confirming Orders for Tickets not In Hand – If you don’t have the tickets yet, but expect to receive them.
• Confirming That You Cannot Provide the Tickets – If you no longer have the tickets you sold.

Please confirm all orders within 48 hours. If your order remains unconfirmed for more than 48 hours from the time of your email notification, we may choose to cancel the order and find alternate tickets for the buyer. Failure to confirm orders may result in the closure of your account.

Important: Once you confirm the order, don’t forget to follow any remaining steps to deliver the tickets to the buyer. For more information, read about Delivery Methods.

When you confirm an order, it moves in your account from Pending Confirmation to Awaiting Shipment. The order remains in Awaiting Shipment status until it enters the FedEx tracking system. For more information, read about Managing Your Listings.

Whether you choose to be paid by check or through PayPal, we will process your payment 7 days after we verify that the buyer received the tickets.

You can check the status of your payments at any time. To view your pending payments:

• Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
• Click Check My Payment Status at the top of the page.

Which payment option is the fastest?

It depends. For most people, PayPal will be the faster payment option. However, it is possible that receiving a check will be faster for you.

Here’s why:

 If you choose to be paid by check, your check will be sent from Sacramento, California via First-Class Mail®. It may take as few as 2 or as many as 7 additional days for your check to arrive, depending upon where you live and the United States Postal Service.

If you choose to be paid through PayPal and you already have a PayPal account, your funds will be transferred and available in your PayPal account 7 days after we verify that the buyer received the tickets. However, it may take a few more days to transfer funds from your PayPal account to your bank account. Please contact your financial institution for information on how quickly they handle PayPal money transfers.

In addition, if you don’t already have a PayPal account, it takes a few days to set one up while PayPal verifies your bank account. Again, how long this takes depends upon your financial institution. For information on setting up a PayPal account, visit www.paypal.com.

So, which option will be faster depends upon where you live and your financial institution. We hope this information helps you determine which option will be better for you.

Why do we wait 7 days to process payment?

Ensuring the secure exchange of valid tickets is our top priority and is in the best interest of both buyers and sellers. That’s why we give a buyer one week from the date of shipment to inspect the tickets. This service feature gives buyers the confidence to purchase tickets from sellers, sight unseen. By allowing time for this process, you are helping make the StubHub marketplace more secure for everyone. Thank you!

If any of the following applies to your tickets, you must disclose this information in your listing's Comments:

• The tickets are not seated together, or are "piggyback" seats.
  
  Note: Piggyback seats are seats situated one behind the other, rather than side-by-side.
  
  
• The tickets are indicated by the venue as limited, partial, or obstructed view.
• The tickets are in an alcohol-free section.
• The tickets are designated for students or faculty.
• The tickets are designated as handicapped seating.

Enter comments only in the Comments field and not in the Section, Row, or Seat fields. Why?

You may choose to add additional comments to your listing. However, limit your comments to pertinent information about the tickets, such as:

• Close to restrooms
• Handicapped accessible
• Includes a parking pass

Do not post comments such as:

• Editorial comments (One person's "Awesome View!" is another person's "Nosebleeds").
• Personal contact information.
• Non-guaranteed comments ("Be on TV!", "Reach out and touch Mick!", etc.).

Warning: Listings that do not conform to these standards may be removed without notification. If a buyer purchases tickets from a listing containing inaccurate information, the buyer may cancel the sale and you will be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer’s Guarantee.

If your listing sold and you don't have the tickets yet, but you expect to receive them, you can confirm an order with the Tickets Not In Hand feature.

As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order. The Confirm Tickets page appears. For detailed instructions, read about Confirming Orders for Tickets not In Hand.

Very Important: Do not use this feature unless you are absolutely certain you will receive the tickets within 2 weeks of the event.If you do not think you will receive the tickets in time to ship them to the buyer, read about Confirming That You Cannot Provide the Tickets for instructions.

When you confirm an order being delivered by eDelivery, you ll enter the barcode on each ticket in the order.

Enter the barcodes exactly as they appear on your tickets. If the barcode includes a dash (-) or any spaces or special characters (such as * / + - % $), enter those as well. Be very careful to enter the barcodes correctly – and double-check the information you’ve entered. Once you click Confirm This Sale, we’ll validate the barcodes you provided. If validation fails on any ticket, you will receive an error.

What happens next?

Once you’ve entered the barcodes and confirmed your order, we cancel the original barcodes and issue new ones to the buyer. Then, we deliver the tickets to the buyer electronically and send you an email with payment information.

Important: Keep in mind, once the buyer receives the tickets containing new barcodes, your original tickets are no longer valid and you must not use them yourself or attempt to sell them. However, don’t destroy them or throw them away. If an event is cancelled, you may need them to receive a refund from the venue.

It's up to you to decide on the sale price of your tickets. Enter your desired price per ticket for each listing. Remember, when your tickets sell, we collect a 15% commission from each sale, which we deduct prior to sending your payment. Be sure to keep this in mind when deciding on a price.

To help you decide on a price, you might look at the sale price of other comparable listings. This can give you an idea of what the market value of your tickets may be. Remember, we cannot guarantee that your tickets will sell. We don't collect a commission if your tickets do not sell.

When setting the sale price of your tickets, it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.

To assist you with listing and pricing your tickets, the U.S. states and Canadian provinces with ticket resale regulations are listed below. States and provinces not listed have no restrictions on ticket resale.

These laws are current as of January 1, 2008. Although we will make every attempt to keep this information up to date, awareness of the law is your responsibility, not StubHub's.

If you have confirmed an order for tickets not currently in your possession (that is, tickets not "In Hand") and your expected date changes, you must contact us so we can update your listing and inform the buyer that the date their tickets will arrive has changed.

To change your expected delivery (or “in hand”) date:

1. Click Contact Us at the bottom of the StubHub homepage or in the left-hand navigation bar of the StubHub Help Center.
2. Select the Selling radio button.
3. Select Change Shipping Date from the drop-down menu.
4. Enter the required information in the fields provided.
5. In the Message field, type the order number and your new expected shipping date.
6. Click Submit.

We will contact you within 24 hours to verify the date change.

If you no longer have the tickets you listed, deactivate or delete the listing immediately. For more information, read about Removing Your Listings.

If you receive an order for tickets you no longer have or will not receive in time to send to the buyer, you must inform us of your situation. The sooner you let us know, the better we can assist the buyer, which will, in turn, reduce the likelihood that you incur additional charges.

Follow the link in your order notification email to log in to your account and confirm that you cannot fulfill the order. For detailed instructions, read about Confirming That You Cannot Provide the Tickets.

In the Section and Row fields, enter the section and row information exactly as it appears on your tickets. For example, let’s say your tickets are printed with the following section and row information:

Section: UBAL
Row: EE

In this example, you would type UBAL in the Section field, EE in the Row field, and nothing else in either field.

Important: You must provide accurate section and row information for the tickets you list. Do not enter TBD, TBA, N/A, or any other erroneous, inapplicable, or extraneous information in the Section or Row fields.

If you’d like to provide additional details about the tickets, always put these in the Comments field, and not in the Section, Row, or Seat fields.

Why shouldn’t you put other information in the Section or Row fields?

Simply put, properly entering your section and row information will help sell your tickets. Here’s why:

For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.

If you enter additional information in the section and row fields, we won’t be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.

Simply put, properly entering your section and row information will help sell your tickets. Here's why:

For many venues, we have developed interactive seat maps that allow buyers to browse for tickets by clicking on sections of the venue map. The Browse by Seat Map feature helps put you in touch with the buyers looking for tickets in your section. However, to accurately place your tickets on the seat map, we rely on the section and row information you give us.

If you enter additional information in the section and row fields, we won't be able to map your tickets. Unmapped tickets are placed at the bottom of the list of tickets for an event, making them less visible to potential buyers.

PayPal is an online service for sending and receiving money. All you need is a PayPal account to receive your StubHub payments electronically and transfer the money right into your bank account. To use PayPal to receive your StubHub payments, simply set up a PayPal account using the same email address you use for your StubHub account.

When we send payment to your PayPal account, your funds will be available 7 days after the buyer receives the tickets. You'll receive an email from PayPal with instructions and a link to retrieve your payment. Keep in mind, it may take a few more days to transfer the funds from PayPal to your bank account.

Is it free?
PayPal does not charge a fee for receiving payments from StubHub. But keep in mind, your payment will reflect our 15% commission for selling your tickets at StubHub.

To learn more about PayPal, including how to set up your own PayPal account, visit www.paypal.com.

Very Important: When registering for a PayPal account, you must use the same email address that you use for your StubHub account in order to receive your payment.

You can deactivate or delete your ticket listing as long as it has not been selected by a buyer for purchase or, if you listed your tickets in an auction format, as long as there are no bids on your tickets.

Deactivate a listing if you want to remove it temporarily. You can reactivate it later. However, if you have decided to use the tickets yourself or sell them elsewhere, you must delete your listing.

To deactivate or delete tickets you've listed:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets, click My Listings to view your current listings. You can only delete or deactivate active listings. Your listing is active until the moment a buyer selects it for purchase.
3. Choose Deactivate (or Delete) from the drop-down menu.
4. Select the box to the left of the listing you wish to deactivate or delete. You can deactivate or delete one listing at a time.
5. Click the Take Action button.

If you've chosen to deactivate the listing, the listing is moved to your account's Inactive Listings. If you've chosen to delete the listing, the listing is moved from Active Listings to Deleted Listings.

To learn more about deactivating, deleting, or reactivating your listings, read about Removing Your Listings.

You can change or update your email address and other account information at any time. To change the information in your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Account Settings, click My Info to view your account information.
3. Click the Edit Account Info button.
4. Change or update the information in your account.
5. Click Continue to save your changes or Cancel if you've changed your mind.

It's free for you to ship your tickets to the buyer via FedEx, because the buyer pays the shipping charge.

There's no need for you to use your own FedEx account. When you confirm your order, we'll give you a pre-paid FedEx shipping label to use to ship your tickets. Always use the pre-paid FedEx shipping label to ship your tickets. Because the shipping label's tracking number is linked to your ticket listing, your payment may be delayed if you don't use it.

The pre-paid FedEx shipping label assigned to your order should generate automatically at the time you confirm the order. However, if it fails to generate, or if you've lost, torn, or damaged the shipping label, you can reprint it at any time. For more information, read about Printing or Reprinting Shipping Labels.

Always use an official FedEx envelope to ship your tickets. Using other packaging may cause your shipment to be delayed. FedEx envelopes are available free of charge at any FedEx Kinko's or FedEx Drop Box location.

Once your package has been shipped and scanned into the FedEx tracking system, you can track your package throughout its journey to the buyer. For more information, read about Tracking Packages.

We ask for a valid credit or debit card to verify your name and address. As part of our FanProtect™ guarantee, this security measure helps protect against fraudulent charges and ticket listings. By providing this information, you are helping make the StubHub marketplace more secure. Thank you!

We accept Visa or MasterCard debit cards and Visa, MasterCard, Discover, and American Express credit cards.

You can edit the price in your listing at any time until a buyer selects your tickets for purchase.

To change the sale price of your listed tickets:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets, click My Listings.
3. Click Active Listings to view your current active listings. You can only edit active listings. Your listing is active until the moment a buyer selects it for purchase.
4. If you're changing a listing that is selling with a declining price or in an auction style, proceed to step 5.

If you're changing a listing that is selling at a fixed price, enter the new price in the Price column of the listing you wish to change and click the Save Your Price button. That's it! Your new price is immediately reflected in your ticket listing.

5. Choose Modify from the drop-down menu.
6. Select the box to the left of the listing you wish to modify. You can modify one listing at a time.
7. Click the Take Action button.
8. Repeat the listing process by following the step-by-step instructions and enter the new ticket price for your listing.
9. Click Post These Tickets for Sale to save your listing.

To change the address or name on your check, edit your payment contact information. If your account information includes a company name, checks will be made out to the company. If you want checks made out to you, remove the company name from your personal information or add yourself as a Seller Payment Contact.

To learn more, read about Adding a Seller Payment Contact.

If you choose to list your tickets in an auction format, buyers can bid on the tickets up to the time you specify for the sale to end. For auction-format listings, be prepared to provide the following information:

• Start -- Set the starting bid for your auction-format sale, which is the lowest bid you will accept for your tickets. Your tickets will not sell for less than this amount. However, they may sell for this amount or more. Be sure to keep in mind the 15% commission we'll collect from your sale when deciding on your starting bid.
• Buy It Now -- If you wish, you can specify a Buy It Now price, which will allow a buyer to purchase your tickets immediately. The Buy It Now option is only available to buyers as long as no one has bid on your tickets. Leave this field blank if you do not wish to use the Buy It Now feature.
• Bid Increment -- Specify the bid increment for your auction-format sale, which is the amount a bidder must add to the bid in order to outbid the previous bidder. For example, if the current bid is $60 and the bid increment is $5, the next bid must be at least $65.
• Sale End Date -- A date 7 days after the sale begins is automatically entered in this field. Edit this date to specify the date you wish the sale to end. Unless you are selling tickets with Last Minute Services or Instant eDelivery, bidding must end 3 days prior to the event, to give you time to ship your tickets to the buyer. Auction-format listings for tickets selling with Last Minute Services or Instant eDelivery can remain on the site until the time the event starts. For more information, read about Selling with Last Minute Services and Instant eDelivery.

Be sure to set a Sale End Date for a date you will be available to check your email and send your tickets to the winning bidder. If you will be out of town or unable to check your email after a certain date, make sure the sale ends prior to your departure.

Note: If the tickets sell and we are unable to contact you or you do not produce the tickets for any reason, we reserve the right to terminate your account and you may be held liable for any additional charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee.

You can change or update your payment and other account information at any time. To change the information in your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Under Account Settings , click Credit Cards to add or update your account’s credit or debit card information.
3. Under Account Settings, click Payment Settings to change your payment method and Seller Payment Contact information.

For more detailed information on changing your payment information, read about Changing Your Payment Method , Adding a Seller Payment Contact , and Adding Credit or Debit Card Information.

For certain events in select markets, you may be able to sell your tickets using our free Last Minute Services. With last Minute Services, your tickets can remain listed at StubHub right up to the start time of the event, allowing buyers to purchase them even at the last minute. All Last Minute Services requests must be pre-approved.

Listing tickets with Last Minute Services works much like any other listing. You set the price and, if your tickets sell, you will confirm the sale before we release the tickets. However, instead of shipping your tickets to the buyer, you’ll provide them in advance to the Last Minute Service Center handling last-minute sales for the event.

We cannot guarantee that your tickets will sell. As long as your tickets have not sold, you can decide to remove your listing and we'll coordinate a time before the event for you to pick up your tickets. Unsold tickets are routinely destroyed after the event is over, unless you request that we return them to you. If the event is cancelled and you are due a refund, we will return your tickets to you.

Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers.

For more detailed information, read about Selling with Last Minute Services.

If you've decided to hold on to your tickets, first remove your ticket listing from the StubHub website. You can remove your listing as long as no one has purchased or bid upon your tickets. Once you've removed the listing, call the regional office holding your tickets to arrange a time to retrieve them. You can also give us a call at 1.866.STUBHUB (1.866.788.2482) and we'll put you in touch with them.

For information on removing a ticket listing, read about Removing Your Listings.

You can change or update your shipping address and other account information at any time. To change the information in your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Click My Info in the upper-left corner of the screen to view your account information.
3. Click the Edit Account Info button.
4. Change or update the information in your account.
5. Click Continue to save your changes or Cancel if you've changed your mind.

There are two ways to sell season tickets. You can list the entire season ticket package as a single listing, or you can sell the tickets separately by creating individual listings for each event.

If you wish to sell an entire season ticket package as a single listing, we'll need to help you set that up. Click here or give us a call at 1.866.STUBHUB (1.866.788.2482) for more information.

If you want to sell your season tickets in separate listings for each event, start by creating a listing for the first event. When you're asked if you want to sell these same seats for other events, click Yes. A list of other events for the season displays. Simply select all the events for which you wish to sell tickets. Follow the remaining steps complete the listing process. When you post the tickets for sale, you'll create a separate listing for each event you selected.

Note: If you have a Major League Baseball (MLB) team account, you can list some or all of your tickets quickly and easily. Just log in to your team account from your team’s website, select the tickets you want to sell, and click the Sell button. You will be redirected back to StubHub, with all of the ticket information automatically entered for the tickets you are listing.

You can deactivate or delete your auction-style listing as long as there are no bids on your tickets.

To deactivate or delete tickets you've listed:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Selling Tickets, click My Listings.
3. Click Active Listings to view your current listings. You can only delete or deactivate active listings. Your listing is active until the moment someone places a bid on it.
4. Choose Deactivate (or Delete) from the drop-down menu.
5. Select the box to the left of the listing you wish to deactivate or delete. You can deactivate or delete one listing at a time.
6. Click the Take Action button.

If you've chosen to deactivate the listing, the listing is moved to your account's Inactive Listings. If you've chosen to delete the listing, the listing is moved from Active Listings to Deleted Listings.

Note: Once you've deleted a listing, you cannot re-list it. If there's any chance you'll want to re-list your tickets, we recommend that you deactivate the listing, rather than delete it.

To learn more about deactivating, deleting, or reactivating your listings, read about Removing Your Listings.

If you’d like to receive our event email newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Under Account Settings, click My Preferences to see your email contact preferences.
3. Select the checkbox next to each type of email you’d like us to send you. If you do not wish to receive emails, deselect the checkboxes.
4. Click Save to save your Contact Preferences.

Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.

To customize your Interests and Ticketing Preferences:

1. Click any category on the left, such as My Cities.
2. Highlight an item that interests you in the list.
3. Click Add.

To remove items from your list of Interests and Ticketing Preferences:

1. Click Edit below any category, such as My Cities.
2. Highlight the item you want to remove from your list.
3. Click Remove

Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.

If you'd like to stop receiving our event newsletter, Ticket Update, you can opt out of our email list at any time. To do so:

1. Click here to view the email unsubscribe page.
2. Enter the email address you wish to unsubscribe.
3. Click the Unsubscribe button to save your changes.