Notifications

As of October 30, 2009, StubHub no longer supports auction-style sales. While it is no longer possible to list tickets in an auction, all auctions listed before October 30th will be allowed to run their course.

For those of you who use auctions, we're sorry if this is a let down. We want you to know we've given this a lot of thought, and we believe it's the right decision for the fans who use our marketplace.

Why the demise of auctions?

When it comes to buying and selling tickets, auction-format listings:

• Attract fewer buyers
• Are only half as likely to sell than other listings
• Are the least-successful type of sale at StubHub

Here's why:

If you're a fan, you want to go to the event - you don't want to wait a week for an auction to close, only to be left empty-handed because someone else was the high bidder. And since auction listings appear right alongside fixed and declining price listings for an event, you won't bid higher for a set of tickets than what you can pay for an immediate purchase from other listings.

For these reasons, auctions are at an inherent disadvantage and have proven to be unpopular on StubHub, representing less than 1% of all StubHub transactions.

What are your options as a seller?

We're confident you can be more successful selling with fixed or declining price sales. And we've developed tools that provide valuable information to help you price your tickets.

• If you liked auctions for selling quickly - or below market value - try using our pricing tools to determine an aggressive price for a fixed price sale.
• If you liked the hands off aspect of auctions, consider listing with a declining price. Again, you can use our pricing tools to determine market value.
• And if you're inconsolable about auctions going away, we're very sorry! But you might find solace at eBay Tickets (http://tickets.ebay.com/), where you'll still be able to list your tickets in an auction format.

Thanks for your understanding as we work to improve the StubHub experience for fans.

In an effort to keep our privacy policy simple and easy to understand, we've posted a newly revised version, as of July 27, 2009.

The new policy will go into effect August 27, 2009. We encourage all StubHub users to read the privacy policy from time to time - and this is a great time to do it. As a StubHub registered user, it is your responsibility to be aware of our policies. Your continued use of the StubHub website constitutes your acceptance of our privacy policy, including all revisions and updates made to it.

In October of 2007, the Massachusetts Superior Court ordered us to provide to the Patriots the contact information of StubHub customers who bought, bid on, listed or sold tickets to a Patriots home game from November 2002 to January 2007. After exhausting our appeals, we were required to comply with the court's order. In May of 2008, the court ordered StubHub to provide to the Patriots that same information for the dates beginning January 2007 to the present. As before, we have attempted to notify every StubHub customer whose information is required to be disclosed as a result of this court ruling.

In November of 2006, prior to StubHub's acquisition by eBay Inc., the New England Patriots filed a lawsuit against StubHub over the rights of individuals to resell their Patriots tickets on StubHub.com. As part of the lawsuit, the Massachusetts Superior Court ordered us to surrender the contact information of StubHub customers who bought, bid on, listed or sold tickets to a Patriots home game from November 2002 to January 2007. After exhausting our appeals, we were required to comply with the court's order. We have attempted to notify every StubHub customer whose information was affected by this ruling.

To read the court's rulings, click here.

As of September 25, 2007, the StubHub User Agreement has been updated. We encourage all StubHub users to read the User Agreement from time to time – and this is a great time to do it. As a StubHub registered user, it is your responsibility to be aware of the terms and conditions outlined in the agreement and abide by them. Your continued use of the StubHub website consititutes your acceptance of the agreement, including all revisions and updates made to it.

To read the StubHub User Agreement, click here.

When you do business at StubHub, you can be confident that we will respect your privacy and guarantee your transactions. If you take your business offline to deal directly with another user, you do so at your own risk and peril.

Important: Use of the StubHub website to solicit sales outside of StubHub is not allowed. Transactions outside of StubHub, including transactions that originate at StubHub and are taken offline, are not covered by StubHub's FanProtect™ Guarantee.

Be Aware of Who You Are Dealing With

Never contact or send payment directly to another user. Anyone who asks for direct contact or payment is not a true StubHub seller.

At this time, StubHub accepts payment by credit card only. You can be certain that any other type of payment request you receive is fraudulent, including:

• Western Union, MoneyGram, or any other wire service
• Money Orders
• Cashier's Checks
• Escrow Service
• Personal Checks
• Cash

What should you do?

Please send an email to customerservice@stubhub.com if you:

• Discover a listing that invites direct contact with a user (such as an email address or phone number in the seller's comments),
• Knowingly or unknowingly transact outside of StubHub and believe you were defrauded, or
• Receive a phone call, email, or any other direct communication from another StubHub user inquiring about a listing, sale, or purchase.

If you believe you have been defrauded, we also recommend that you take some or all of the following steps:

• Contact local law enforcement,
• File a complaint with the Internet Fraud Complaint Center,
• Contact the service used to send payment (if applicable),
• Contact your credit card company (if applicable - most card issuers provide consumer protection in cases of online fraud or misrepresentation).

StubHub recently learned about a mail fraud scheme that is illegally using StubHub's name and logo.

The perpetrators of this scam have been distributing false sweepstakes letters claiming to be from StubHub Financial Services or Prime Financial Services. These letters include counterfeit checks bearing the StubHub name and logo.

Important: These checks are NOT genuine and StubHub did not send them.

StubHub and eBay do not conduct drawings or sweepstakes of this nature. We are working with law enforcement to identify the origin of this fraudulent activity. StubHub, Inc. is not responsible for these correspondences.

What should you do?

If you receive a check or letter appearing to come from StubHub and claiming that you have won a prize, you have been targeted by this scam. Do no cash or deposit the check. If you have deposited a check that you now believe may have been fraudulent, contact your financial institution immediately. You may also want to report your situation to the Consumer Service Division of your local Attorney General's office.

If you have any information, questions, or concerns about this matter, please contact us at 1.866.STUBHUB (1-866-788-2482).