Generally, kids under 2 are welcome to come for free, but they must be kept on an adult's lap. Since this general rule may change, call ahead of time to inquire about a specific event. No strollers in the Arena. However, there's a place to check them in.
The Center has specific policies to ensure everyone has fun. Not abiding may result in removal from the grounds. The gist: respect others; respect all posted rules and signs; no profanity or indecent language, signs, clothing, behavior; no drunken behavior; and, of course, no illegal activity of any type.
There are ATMs on-site. You can find some across from section 121/122, and on the first floor of the convention center.
Yes, there is alcohol available for purchase. Of course, everyone will need to show a valid ID and be of legal drinking age (21 and up).
As a general rule, photos are OK as long as the cameras are not professional. No flash and no video ever. But rules may change depending on the event, so check ahead of time.
Yes, the Arena is equipped with services for visual, hearing and mobility disabilities. There's special seating that should be requested ahead of time when purchasing tickets through Ticketmaster, and then there are first-come, first-serve parking spots for the disabled, as well as drop-off/pick-up places for people in wheelchairs or with limited mobility, and first-come-first-serve wheelchairs for those who'd rather borrow one while they're there. Ask as staff member for help or info.
There's medical personnel on site. For immediate help, ask the nearest staff member.
Sorry, no outside food or beverages ever, except for baby food. There are concessions available throughout.
Doors usually open 1 hour prior to an event. Sometimes, there may be a surprise screening before hand.
Guest services is there to help with your questions and concerns. Find them by the main entrance.
Lost stuff can be recovered at the security department for up to 30 days. The number to call is 770.813.7540. In the case of lost children, contact the guest services desk immediately.
None of these things are allowed:
Of course, all illegal items and activies are prohibited, and the Arena could deem other not-listed articles as dangerous and deny them entry.
No re-entry ever, unless there's an emergency, in which case, check with security and scan your ticket before exiting.
Signs are OK, but they can't be stuck to the building nor be larger than 2'x3'. Call ahead of time to make sure to know the restrictions for a specific event.
No smoking anywhere except in the designated smoking areas.
The box office takes cash and all major credit cards, with proper ID. The rule is no refunds or exchanges. Box office normal hours: for nonshow days, Monday - Friday from 10:00 a.m - 5:00 p.m. Eastern time; for show days, Monday through Friday, from 10:00 a.m. - show time, Saturdays and Sundays from 12:00 p.m. - show time. There's also a 24-hour Ticketmaster kiosk right outside the box office.
Will call is for the Performing Arts Center only, and it opens 1 hour prior to the event. Bring a valid photo ID, the credit card used for the tickets and the Ticketmaster confirmation number.