You'll find a Webster Bank ATM across section 117 on the concourse.
Sorry, but cameras and video/audio recording devices are usually not allowed into the arena in compliance with event or artist restrictions.
Children 2 and under may go into the Webster Bank Arena without a ticket, but they'll have to sit on an accompanying adult's lap and can't use a seat. For some events, children may be able to get discounted tickets. Each event may determine a different children's policy, age restrictions, and availability of discounted tickets. Please check the policy for the event you plan to attend.
Please be mindful of the following policies:
- Re-entry isn't allowed during any event
- Smoking isn't allowed at Webster Bank Arena. If you wish to smoke, there's a designated smoking area outside the building just behind Section 113
- Cameras and video/audio recording devices are usually not allowed into the arena in compliance with event or artist restrictions
- There won't be any place for you to store your equipment if it isn't allowed, so please check with the box office about restrictions for the event you're planning to attend.
- Shirts and shoes are required
- The following isn't allowed into Webster Bank Arena: any outside food or beverage, weapons, chains, aerosol cans, animals, illegal substances, any inflatable items, anything that makes noise, backpacks, fireworks, signs, or confetti
You'll conveniently find a variety of food options at the Webster Arena. Visit the website for a complete list of concession stands and menus.
Webster Bank Arena is a fully accessible facility and complies with all of the recommendations set forth by the American with Disabilities Act. All areas of the arena are accessible, including, but not limited to the concessions, restrooms, seating areas, and luxury boxes. Accessible seating is located throughout the arena and includes "easy access" seats, where you could lift the arm to get into the seat.
Seating area access:
You'll find accessible seating on all concourse levels, which you can get to by elevator. Additional seats may be available, depending on the event. Please visit the box office for information on accessible seat availability per event. Along with your accessible seat, you'll be able to get an adjacent companion seat. If you're in a larger party, every attempt will be made to place you and your friends close to each other. To purchase accessible seats, please keep in mind that they have to be bought through the box office only, either in person or by phone, using a major credit card. If you place a phone order, it will be subject to a convenience charge. Please call 203.345.2300 for phone orders.
Parking:
You'll find accessible parking in the South Frontage Rd. parking garage for a fee. You must have a handicapped decal displayed on your rearview mirror or a special license plate to park in this area.
Elevators:
You'll conveniently find elevators for your use at the Premium Seating entrance and at the arena CLICK IT or TICKET box office lobby. Please note that these elevators are only for use by guests with special needs.
Restrooms:
All of the components in the restrooms at the arena are accessible to guests with special needs. Family restrooms with baby changing stations are also available for your use.
Concessions:
All concession stands meet the ADA height regulations.
Assistive listening devices:
If you need special hearing devices, you'll be able to use infrared hearing devices, available free of charge. Contact the box office at 203.345.2300 for information. Please note that in order to use one, you'll have to leave your driver's license.
Service animals/interpreting services:
The only animals allowed into Webster Bank Arena are service animals for guests with special needs. Please contact the arena CLICK IT or TICKET box office about the use of service animals.
Sorry, outside food and beverages aren't allowed.
In the event that you lose or find something while at the Webster Bank Arena, please contact an usher immediately. You may also contact the lost and found department by calling 203.345.4802.
Sorry, re-entry isn't allowed.
Sorry, smoking isn't allowed at Webster Bank Arena. For your convenience, you'll find a designated smoking area outside the building by section 114. Please note that if you wish to smoke, you must leave through the door at the designated area. Re-entry won't be allowed if you leave through another door!
The box office is located at the front entrance at the corner of Main St. and South Frontage Rd.
If you want to get tickets for any future events, you'll be able to get them at the advance sales window located on the Concourse level behind Section 101. This window stays open through intermission, and if there isn't an intermission period, it'll close 1 hour after the start of the show.
Box Office hours:
- Monday - Friday: 9:00 a.m. - 5:00 p.m. Eastern
- Saturday and Sunday: opens at 10:00 a.m. Eastern only if there's an event happening that day, and closes 1 hour after the start of the event.
- Hours are subject to change. Please call 203.345.2400 for information.
You'll be able to pick up your tickets 1 hour before the start of any show. You'll have to present the credit card used to buy the tickets and a valid photo ID to receive your tickets, and tickets will be released only to the name that was given when ordering tickets. If someone other than the one who bought the tickets is picking them up, their name must be recorded by Ticketmaster and they'll have to present the confirmation number and a valid photo ID.
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