If you arrive late, please follow the instructions of an usher in order to avoid disrupting the performance.
Children under 2 typically don't need a ticket as long a they sit on a ticket holder's lap. For certain family-oriented events, children 1 and older must have a ticket to enter. For details, call 312.462.6300, or visit the website.
Please be courteous to other guests and avoid disrupting the performance in any way. Keep in mind that standing on the seats or any building structure isn't allowed. Visitors who engage in inappropriate behavior will be asked to leave the facility.
You can pick up will call tickets in the lobby starting 1 hour before a performance. Remember to bring photo ID, credit card, and the confirmation number of the order.
You'll find the ATM in the main lobby.
Don't bring outside beverages into the facility.
Small bags may be brought into the auditorium. Larger bags need to be left at the coat check. Please keep in mind that all bags are subject to search at the entrance.
Disposable cameras are generally allowed inside the theater. During some performances, cameras aren't allowed.
You'll find food and drinks, including alcoholic beverages, available for purchase throughout the theater.
Visitors with hearing impairments can request listening devices free of charge at the coat check with valid ID. For information about other disabled services, please call 312.462.6301.
Guests can purchase souvenirs at several locations throughout the theater. All sales are cash only.
There are medical technicians at the facility during all events.
Please don't bring any outside food or drinks into the auditorium.
Doors open 1 hour before an event.
For any questions or information, call guest services at 212.465.6225. To purchase group tickets, call 1.877.447.7849.
To turn in or inquire about any lost items, head to the coat check in the lobby. To ask about lost items after an event, call customer service at 312.462.6300.
It's best to leave a few items at home:
- Recording devices
- Camera stands
- Telephoto lenses
- Large bags or backpacks
The Chicago Theatre can accommodate 3,600 visitors.
Smoking isn't allowed anywhere inside the theater.
The box office is open Monday - Friday from 12:00 p.m.-6:00 p.m. Central time. Office hours may be extended during event weekends. Major credit cards and cash are accepted.
For information about tours, call 1.800.745.3000. To arrange group tours, call 312.462.6318.
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