Guests should conduct themselves in a respectful manner, which means not disturbing other guests or employees, drinking responsibly, not smoking outside the designated areas, not using/making/wearing offensive or obscene language/gestures/clothing, or interfering with the event.
ATMs are located near section 109 and outside the northeast entrance by the box office.
Beer is sold at the concessions, and liquor is available in the suites.
Large bags, backpacks, and coolers aren't allowed. Diaper bags are okay, provided they're smaller than 16"x16"x8". All bags may be searched.
Professional cameras and recording devices aren't allowed inside, but small still cameras less than 3.5" long usually are. It's best to leave tripods and monopods at home.
Children under 2 don't need a ticket but should sit on a guardian's lap. This policy can vary by event, so it's best to check ahead of time.
There are concessions and restaurants inside, and lots of dining options within a mile of the arena.
Accessible seating:
Accessible seating is available in the last row of the following sections: 102, 103, 104, 105, 106, 108, 112, 114, 115, 116, 117, 118, 120, 121, 122; 201, 202, 203, 204, and 205. There are elevators outside sections 103/203 and 114/214, and all arena entrances have ramps as well as stairs. Each row of accessible seating has at least one electrical outlet box. Service animals are welcomed.
Accessible/disabled tickets:
Accessible/Disabled seating is available on all levels of the arena, and when ordering tickets, guests should specify if they require it.
Wheelchair and accessible seating policy:
Accessible seating is for guests with accessible needs and their companion(s). Guests may purchase 1 accessible seat and up to 3 companion seats adjacent to it, depending on availability.
Disabled parking:
Accessible parking is available in all lots and is first-come, first-served. There is a drop-off/pick-up area at the Northeast entrance on Ontario Center Pkwy.
Wheelchair escorts:
Complimentary wheelchair escorts from entrance to the seats are provided for guests with special needs, if requested. Guests should tell one of the guest service representatives at the entrance if they need a wheelchair escort. This service can't be reserved in advance and is first-come, first-served. Guests who bring their own wheelchairs/walkers will have them stored at the guest service center.
Restrooms:
All restrooms are accessible, and the arena has several family/unisex restrooms as well.
Sign language, ALDs, and closed captioning:
Guests who would like a sign language interpreter should contact the guest services department at 909.244.5500 at least 3 weeks before the event. Assisted listening devices are also available for checkout, free of charge. Guests may also request closed captioning service by calling 909.244.5500 at least 2 weeks before the event.
The main merchandise stand is by section 112.
Guests needing medical assistance should contact the nearest staff member.
Outside food and drink are almost always not allowed in the arena.
Gates open 1.5 hours before the event for suite and club seat ticket holders and Ontario Reign season ticket holders. For all other guests, gates open 1 hour before start time.
The guest service center is near sections 111/112. Head there with any questions or concerns.
To retrieve a lost item, call 909.244.5466. If you've lost a child, head to the guest service center near sections 111/112.
The following aren't allowed in the arena:
- Aerosol cans
- Animals other than service animals
- Recording equipment
- Inflatable items
- Cans, bottles, glass, or other beverage containers
- Chains and studs
- Coolers or ice chests
- Backpacks or larger-sized bags
- Lasers or noisemakers
- Outside food or drink
- Professional photography
- Poles or sticks
- Flags or banners
- Wheeled items (other than service items)
- Weapons
- Pamphlets with promotional material
Guests who leave the arena can't re-enter it.
Restrooms are located throughout the facility, and family restrooms are near sections 101, 105, and SB204.
The arena can hold 11,089 for concerts, 9,736 for hockey, and 10,832 for basketball.
Generally, signs must be handheld and can't be attached to sticks, obscene or graphic, cover permanent signage, or obstruct anyone's view.
Smoking is permitted only in external designated locations.
Tailgating in the arena lots isn't allowed.
The box office is open Monday through Friday from 10:00 a.m. - 6:00 p.m., and on Saturday from 10:00 a.m. - 2:00 p.m. (all times Pacific). On event days, it's open 3 hours before the event until the main act takes the stage.
Tours aren't currently offered.
Will call is at the box office by the Northeast entrance and opens, on event days, 2 hours before start time. You'll have to bring the purchasing credit card and a valid photo ID to pickup your tickets.
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