Alcohol may not be carried into the facility, and guests must produce a valid ID to purchase alcohol inside.
Professional recording devices and cameras are prohibited.
Everyone usually needs a ticket, though children under 2 years of age may be admitted free based on promoter approval. Booster seats aren't provided.
There are concessions and restaurants in the venue.
Wheelchair accessible seating is in the last row of sections 111 to 119. Restrooms are also accessible. Accessible seating and tickets for guests with visual impairments is available through the box office at 905.546.4040.
Doors open1 to 1.5 hours before showtime.
Guest services can be reached at 905.777.2364.
The following aren't allowed into the venue:
The venue can hold 19,000 total and 4,000 in the Concert Bowl.
Smoking is prohibited.
Box office hours:
The box office remains open for regular hours on event days until 1 hour after the event starts at Copps and 30 minutes after it begins at Hamilton Place.
Will call is at the Bay St. entrance. Customers must present the purchasing credit card and a photo ID.