The Box Office is open Monday through Friday, 9am to 5pm and Saturday 9am to 2pm. It is closed on Sundays. On event days the office is open Monday through Sunday from 9am till 30 minutes after the show is finished. Recommended accommodation for those who are coming in from out of town are the Copa Cabana Resort Hotel & Suites and the Grand Marquis Resort Hotel & Suites.
Pagers and cell phones are prohibited at this venue. Cameras will be allowed unless otherwise posted, so look for notices prior to the show. Alcohol, cans, and bottles are all banned from the Crystal Grand Music Theatre. No recording devices will be allowed into this venue. There are no age restrictions for shows at this venue, but adults are discouraged from bringing children under age three to adult shows. All Patrons require a ticket.