Children discounts, if any, vary depending on the event, so call to find out about discounts and age limits ahead of time. The number is 248.377.0100.
There's will call available for tickets purchased over the phone through the box office, or through Ticketmaster, and for comps left by team members and such. Tickets purchased through the box office can be picked up at any time during normal business hours.
Tickets purchased through Ticketmaster are available 90 minutes prior to the event. For all purchased tickets, bring the credit card used for purchase and a picture ID. Comps are available for pick-up 1 hour prior to the event. The will call window for each type of ticket varies, so ask a staff member upon arrival.
Yes, there are ATMs available on-site.
No alcohol in the parking lot for any reason.
Small coolers carrying food are okay, but beverages aren't allowed.
The photo/video policy depends on the event, so call ahead of time to know what the rules will be: 248.377.0100.
There are all sorts of concession stands and roaming vendors throughout the grounds.
There are different services available for the disabled, including on-the-spot wheelchair escorts to help people get to their seats, and listening devices. Contact the box office at 248.377.0154 or (TTD) 248.377.0188 to purchase a ticket for someone with special needs. For listening devices, make prior arrangements through guest services at 248.377.8240, and bring a licence or state ID for signing out the device.
There are medical personnel available at all events. Contact the nearest staff member for assistance.
There are both a guest services office and an information booth on-site.
During an event, the guest services office acts as a lost and found. After an event, items should be claimed at the Palace of Auburn Hills, 248.377.8240. All found things are held for no more than 2 weeks.
There are restrooms located throughout the venue. Disabled/accessible restrooms are only located on the stage-right plaza.
15,274 total: 7,202 in the pavilion and 8,072 on the lawn.
No smoking in the pavilion, restrooms, Starlite restaurant, Hilltop Deck, Sunset Deck, and all indoor areas, ever.
The box office is open regularly from Monday through Friday, 10:00 a.m. to 6:00 p.m., and Saturdays from 10:00 a.m. to 4:00 p.m., Eastern time. On event days, it stays open until 30 minutes after the event concludes.
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