Timbers Army sections (Sections 101 to 108 and 201 to 208) are general admission and first-come, first-served. Visiting team fans might want to reconsider sitting here.
Guests should conduct themselves in a manner befitting a family-friendly environment. That means no using foul or abusive language, disrupting the game, inappropriate displays of affection, public intoxication, or obscene or indecent clothing.
Guests can't bring alcohol inside, but alcohol is on sale at the field to those 21 and older with a valid ID.
Bags and backpacks that fit beneath seats are allowed inside, though they're subject to search. Hard-sided coolers aren't okay, but soft-sided cooler bags holding unopened bottled water, baby items, or other special needs are.
Cameras and video recorders are fine during Timbers games, but policies vary for other events.
Guests can use cell phones and pagers so long as they don't disturb others.
Children 2 and under don't need a ticket so long as they sit on an adult's lap, though this rule varies for some events.
There are a variety of concessions at JELD-WEN Field.
For information about disabled services, head to guest services.
The Portland Timbers Team Store can be entered through the KeyBank Plaza on the corner of SW 18th Ave. and SW Morrison.
First aid stations are located at Section 109/110 and near the Providence Sports Care Center by Gate 1.
Outside food or drink is not allowed at JELD-WEN Field, though sealed or empty water bottles, soft-sided single juice containers for children, and empty spray bottles are okay.
Gates open 1.5 hours before kickoff.
To retrieve a lost item call 503.553.5520. Items are held for 30 days.
The following items aren't allowed in JELD-WEN Field:
- Outside food and beverages
- Weapons
- Coolers or thermoses
- Helium balloons
- Banners or signs not in the spirit of the event, or that are fastened to the stadium in any way
- Sticks
- Bicycles
- Animals other than service animals
- Compressed air horns
Re-entry is almost always not permitted.
The operational capacity of JELD-WEN Field is 20,438, though that can be expanded to accommodate 22,000.
Here are some guidelines for signs, banners, and flags:
- No profanity
- No inappropriate or disrespectful language
- No blocking the view of other fans
The box office is next to Gate 2 on the KeyBank Plaza.
Will call tickets are available 2 hours before events and released only to the person whose name is on the Ticketmaster account header card or will call envelope. Guests will need to bring a photo ID and the purchasing credit card.
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