Take I-74 East. Exit on River Dr. and make a left. The center will be on the right.
Take I-74 West. Exit at 7th Ave. and make a left. Turn right on 12th St.
There's limited parking at the venue, but there are garages and lots nearby. Parking can be purchased in advance through TicketMaster.
There are ATMs on the main level and on the top of the main stairs.
Bring an ID to purchase alcohol. No outside alcohol is allowed.
All bags and containers are subject to search. Coolers aren't allowed.
Photography may or may not be allowed, depending on the artist or event. Call ahead to find out.
For some children's shows, kids under 1 get in for free. For other shows, kids under 2 get in for free.
There are conessions at the venue.
The center is fully ADA-compliant and offers several services for visual-, hearing-, and mobility-impaired guests. For more information call 309.764.2000.
Outside food and drinks aren't allowed.
For questions about ENCORE points rewards, suite rentals, or box seats call 309.764.2000.
Visit guest services to turn in or retrieve lost items. After the event call 309.764.2001.
The following aren't allowed into the venue:
There's no re-entry.
The venue can hold 12,000 people.
There's no smoking.
The box office is open Monday through Friday from 10:00 a.m. to 5:30 p.m. Central time and on Saturdays from 10:00 a.m. to 2:00 p.m. Central. On event days, the office opens at 10:00 a.m. Central and closes at the end of the 1st period/quarter or 30 minutes after curtain. Call the box office at 309.764.2000.
Tours are available by reservation only. The number to call is 309.764.2001.
To pick up tickets, bring a valid ID and the purchasing credit card. Only the cardholder can pick up tickets.