Nokia Theatre L.A. LIVE is committed to creating a safe, comfortable, and enjoyable entertainment experience:
There are 2 ATM locations at Nokia Theatre L.A. LIVE. One is outside the building to the right of the Main Entry Doors, and another is inside the building to the left of the main concession stands on the south side of the Orchestra Lobby.
Nokia Theatre L.A. LIVE and its concessionaires have an alcohol policy designed to protect guests and the community from alcohol-related incidents. Nokia Theatre L.A. LIVE offers a designated driver program at most events. ¿¿Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcoholic beverages. It is illegal for anyone under the age of 21 to be in possession of or consume alcoholic beverages. Also, please keep the following in mind:
Bags larger than 14¿x14¿ aren¿t allowed inside. No coolers or other containers.
Personal photography is generally allowed at the Nokia Theatre L.A. LIVE as long as it¿s non-flash still photos using disposable, digital, or 35mm cameras with no interchangeable or telephoto lens. ¿¿For some events, at the request of the artist/performer, cameras of any type may be prohibited. ¿¿Pro equipment - meaning video recording devices, audio recording devices, monopods, tripods, and cameras with telephoto or interchangeable lenses - are not permitted inside Nokia Theatre L.A. LIVE at any time. ¿¿
Video recording on any device and flash photography aren't allowed. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.
Children 2 and younger don¿t need a ticket for most events; however, they must sit on an adult's lap and may not occupy a seat.
¿Children 3 and older will require a ticket and their own seat. ¿¿Some shows (especially those intended for children) will have a different age policy. For most children's shows, children 1 and older will require a ticket. See the specific event page or contact guest services for further information.
Food and drink concessions are located on each open level of the venue.
The venue meets or exceeds the requirements of compliance with the Americans With Disabilities Act (ADA) and California accessibility mandates, and provides a full range of accommodations for Guests with disabilities to ensure their safety, comfort, and enjoyment of our events and facilities. Here¿s what's offered:
Complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may make advance escort arrangements by contacting the guest services department. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.
Prefer a seat to a wheelchair? We¿ll store your wheelchair at our guest service center, and return it to you at the end of the event or any other time of your choosing.
There¿s accessible/disabled seating on the Orchestra and Loge levels of the theatre. When ordering accessible tickets, it is important to indicate that you require accessible seating to ensure proper accommodations. These tickets are available through Ticketmaster and in person at the STAPLES Center and Nokia Theatre L.A. LIVE box offices.
We suggest disabled guests pre-purchase parking along with ticket purchases. Designated parking is available for guests with disabilities, including van-accessible spaces, and require a current state-issued disability placard or license plate. Disabled spaces are first-come, first-served. Check the parking guide for maps, directions, and more information.
Trained EMT personnel are always on hand, and the first aid office located on the Lounge Level. Automatic External Defibrillators are located in various locations, and designated employees, including EMT staff, have been properly trained and certified to use them. In the event of a medical emergency, contact a member of the guest services or security staff for assistance.
While we don¿t allow outside food and beverage into the theater, guests may bring unopened plastic water bottles 1 liter or smaller. Glass and metal isn¿t allowed. If you¿ve got special dietary needs, contact guest services to find out about available options.
Gate times vary according to event, but typically, doors open 1 hour before the event time on your ticket. Please note that door opening times are subject to change.
Guest services is located on the Nokia Lounge Level of the theatre and can provide information to guests with questions, concerns, or issues during events.
Lost and found items are taken to guest services center on the Nokia Lounge Level. During an event, guests should visit guest services. After an event, contact guest services with a description of the item and the date the item was lost.
The following aren't allowed in the venue:
There's no re-entry.
The venue can seat 7,100 guests.
Nokia Theatre L.A. LIVE welcomes guests bringing small signs, banners, posters, and flags inside the building. Here are a few rules:
Smoking is not permitted in the theatre or outside plaza.
The box office is open 3 hours prior to the event through intermission on event days only. Tickets are available for purchase at the STAPLES Center box office Monday through Friday; 9:00 a.m. - 5:00 p.m. Pacific time only. There is no will call pick up at STAPLES Center.
Will call is available 3 hours before the event. Patrons must present the actual credit card used to place the order and a valid photo ID. Will call drop off is not available for any event.