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There are a few things to keep in mind at the Pepsi Center to help maintain a friendly, fun atmosphere.
Pepsi Center management reserves the right to deny entry to or eject patrons due to inappropriate behavior.
If you're having an issue, text FANSOS to 69050 with seat location and details of your problem, and stadium staff will respond quickly.
There are 4 ATMs on the premises. One's in the ticket lobby, there are 2 on the lower level near Sections 120 and 144, and 1 on the upper level near Section 366.
Safety and responsibility while drinking is strongly encouraged. Standard stadium alcohol policies apply: proper ID is required, no alchohol in or out (including bottled wine), 2 beverages per person at once, and alcohol sales will be cut off prior to the end of the event. Individuals who are visibly intoxicated, or those providing alcohol to minors, may be ejected and subject to citation.
Designated Driver Program
The designated driver program promotes responsible consumption of alcohol. To participate, go to the kiosk near Section 130.
Personal and amateur photography is permitted, but video cameras or filming aren't allowed at the game.
Professional camera equipment isn't allowed without media credentials. Professional equipment includes monopods, tripods, flash, DSLR cameras, or any equipment able to take magazine quality photos.
Generally, children need a ticket when they're 3 years of age or older. Younger children may come in for free, and sit on a parent's lap.
Policies sometimes differ for concerts and events, but often, children 2 years of age and older need a ticket. Call 303.405.8548 for more information about a specific event.
There are concession stands throughout the Pepsi Center, including 26 mobile concessions and beverage kiosks on the lower level, and 15 mobile concessions and beverage kiosks on the upper level. Permanent concesssions accept cash, and credit and debit cards, while kiosks and beverage kiosks only take cash. Concessions and condiment stands can accomodate guests with disabilities.
There's premium dining on the Club Level, operated by Levy Restaurants, with 7concessions showcasing different food and beverage. All concessions on the upper level accept cash, credit and debit cards, and Club Cash.
Pepsi Center is dedicated to making sure every guest has a comfortable and enjoyable experience. The Pepsi Center is fully outfitted to accomodate guests with disabilities.
Parking and Drop-Off
There's a 15-minute drop-off zone by Chopper Circle near the box office lobby. There's parking for guests with handicap placards or license plates on a first-come, first-served basis in Lots A, F, and G.
Accessible seating options abound throughout the arena. Call the box office at 303.405.1111. There are elevators in the Grand Atrium and East Atrium, and electrical outlets for recharging wheelchairs. Wheelchair escorts are provided by guest relations.
Assisted listening devices are available at guest relations, and captioning services are available upon request.
During games, merchandise is available for purchase at various locations throughout the stadium. Merchandise concessions open 1 hour before the game begins, and remain open for 30 minutes after the game concludes.
The Altitude Authentics store is on the north side of the Grand Atrium, and is open from 10:00 a.m. to 5:00 p.m. Mountain time Monday through Friday, and Saturdays from 10:00 a.m. to 3:00 p.m. Mountain time, or you can shop on the web.
There's a first aid station on the lower level across from Section 132. It's staffed by certified medical personnel, and paramedics are available during every event. Contact an usher or arena staff for assistance.
Parking lots open 3 hours before the event, and doors open 1 hour prior. Times may vary; contact guest relations at 303.405.8548.
Guest services is in the Grand Atrium, and can offer general information and assistance, period and quarter statistics to suites and courtside seat holders, and resolution of ticket issues. They also handle lost and found.
Guest relations kiosks can also be found near Section 120, the concierge desks on the Club Level (Sections 228 and 256), and on the upper level near section 375.
For lost and found, contact guest relations. Items will be logged and kept for 2 weeks. After the event, call 720.931.1581.
Guest relations can also help with finding missing children. Guest identification stickers are available from any guest relations staff member.
The following aren't allowed into the venue:
Items with varying policies include cameras, video-recording equipment, and signs, banners, or poles.
There's no re-entry. Guests exiting to smoke in the designated area must have their ticket stub to re-enter.
All the restrooms at Pepsi Center are wheelchair accessible. Family restrooms have changing tables for families with small children.
The venue has room for 19,155 to 21,000 people depending on the event.
Signs and banners are allowed, but there are a few guidelines to follow.
There's no smoking inside the Pepsi Center.
Smoking, chewing tobacco, and use of alternative devices is only allowed in permitted areas, outside of the East Atrium/Lobby, accessible from Stairwell 2. There's no consumption of marijuana on the property, regardless of medical license.
Tailgating is allowed but not specifically encouraged. You can only use the spaces you have purchased, and there's no saving spaces. Laws prohibit consumption of alcoholic beverages, and open fires and charcoal grills are prohibited.
The box office and will call lobby are on Chopper Circle, between 9th and 11th.
During the major sports season, hours are from 10:00 a.m. to 6:00 p.m. Mountain time, Monday through Friday, and 10:00 a.m. to 3:00 p.m. Mountain time Saturdays.
Summer hours are 10:00 a.m. to 5:00 p.m. Mountain time Monday through Friday, and the box office is closed weekends unless there's an event or concert.
Accepted forms of payment are credit card, debit, and cash. During sporting events, an advance ticket window is open for ticket sales for upcoming events.
You can pick up will call tickets 2 hours prior to a game or event. You'll need a picture ID that matches the name under which the tickets are held.