The following are prohibited:
Guests can text 404.996.1898 to report difficulties.
Philips Arena provides ATMs. Find them on the main concourse across from Portal 9, and on the upper concourse across from Portals 21 and 22.
Guests must be 21 or older and display proper ID to purchase alcohol.
Large bags and backpacks are not allowed and other bags are subject to search.
Philips Arena allows still cameras, but the policy varies during concerts and events; for specific event policies, call 404.878.3000. Professional cameras and audio and video recording devices are not permitted.
Cellular phones are allowed if they are not disruptive.
Children under 2 can enter without tickets.
There are concessions throughout the venue.
Accessibility and Special Needs:
Guest services representatives help guests with special needs. Guests may text guest services during an event at 404.996.1898 or ask for assistance.
Guests requiring accessible seats may purchase tickets at the box office: 800.745.3000.
Assistive Listening Devices:
The guest sales and service center and the concierge desk offer assistive listening devices.
Patrons shoud contact Philips Arena 30 days in advance to schedule this service: 404.878.3000.
Merchandise is on sale at the venue.
First aid is on the lower level across from Portal 9 and the upper level across from Portal 21.
Outside food and drink isn't allowed, but there are many concessions inside the venue.
For regular season basketball games, doors open 1.5 hours before tip-off. For family shows, doors open 1 hour before show time. Concert doors generally open 1.5 minutes before show time.
The guest sales and service center is close to the Hawk Walk entrance across Portal 9 and offers:
The guest sales and service center is the lost and found headquarters for non-club members. The main concierge desk, next to the Georgia¿s Own Credit Union Club Entrance, provides lost and found services for club and suite guests. Following events, call 404.878.3000 for lost and found.
Philips Arena prohibits:
Re-entry is not permitted.
There are restrooms thoughout the venue, including family restrooms at Portals 13, 20, and 27.
The venue can hold 18,729 for basketball games, and 21,000 for concerts.
Banners may not:
Smoking locations are outdoors, with one exclusively for club and suite guests.
Box Office Hours:
Non-Event Days: Monday - Friday, 9:30 a.m. - 5:00 p.m. Eastern time.
Event Days: Saturday - Sunday, 12:00 p.m. or 1.5 hours prior to event time. Closing time varies.
Will call is at the Philips Arena box office. Guests can pick up tickets from will call 1.5 hours prior to event time. Guests must present a photo ID.