A major tourist attraction in New York City, Radio City Music Hall opened on December 27, 1932. Over 300 million visitors have gone through the doors of the landmark. The Hall underwent a major restoration in 1999, in which all the seats, wallpaper, and carpeting were replaced. Murals were restored and technical enhancements were made. The restoration cost over $70 million dollars and brought back the atmosphere of the 1930s with the advantages of modern technology.
Please be respectful and considerate to those around you during a performance. If you become disruptive, you may be asked to leave the building. During any performance, everyone is expected to stay seated, unless it's the type of show in which the audience would typically stand up. You're allowed to stand up if a majority of the audience is doing the same and sometimes the performer asks the staff to let people do so. At no time is standing up on your seat or any part of the building allowed! If you do, you may be asked to leave.
If you're picking up your tickets from will call, you'll be able to get them at windows #7 and #8 all of the time and sometimes at adjacent windows in the box office area. Please make sure you bring valid photo ID, the credit card used to buy your tickets, and your confirmation number. Also keep in mind that the will call windows usually close a half hour after the start of any show.
There are plenty of Chase ATMs around New York City, as well as inside Radio City Music Hall. These ATMs can be used free of any fees and charges.
Alcoholic beverages are sold at most events held at Radio City Music Hall. The staff is trained in the Techniques for Effective Alcohol Management (T.E.A.M.) program to promote responsible alcohol consumption and management. If you're under 30 years of age and want to buy an alcoholic beverage, you'll have to show your ID, and nobody's allowed to bring alcoholic beverages into or out of Radio City Music Hall. Alcohol sales are solely at management's discretion and may sometimes be refused.
Sorry, there isn't a coat or bag check at Radio City Music Hall, and any bags that you bring in with you will have to fit under your seat. All bags are subject to search, and oversized bags aren't allowed. Please arrive early and try to limit the amount of bags that you bring into the building.
Sorry, video cameras and any recording devices are strictly prohibited. During the Christmas Spectacular show, you're allowed to bring in a 35mm or digital camera, but you're not allowed to take pictures during the show. This could be distracting to the performers and the people around you, so it's never allowed.
Any children that are 2 years or older must have a ticket to come into Radio City Music Hall. Children 2 and under don't need tickets, but have to sit on an accompanying adult's lap. For some children's shows, children 1 year or older are required to have a ticket. Please check the policy for a specific show in advance. For information, you can call 212.465.6225 Monday - Friday 9:00 a.m. - 5:00 p.m. Eastern.
If you get hungry or thirsty while at Radio City Music Hall, you can take advantage of the concessions available: coffee, soda, bottled water, and candy. During some events, you'll be able to find hot dogs, pretzels, popcorn, beer, wine, and spirits. At the food courts, you'll be able to use the following credit cards:
Although food is allowed in the seating area, please be courteous and respectful of those around you.
Disabled services tickets:
If you're in need of disabled accommodations, you can contact the Disabled Services Department at 212.465.6115, Monday through Friday 9:30 a.m. - 4:30 p.m. Eastern. You can also buy your tickets through Ticketmaster by calling 866.858.0007 or online at www.ticketmaster.com. If by chance you buy regular tickets and need to be in the wheelchair section, please call the Disabled Services Department and someone will assist you. Also, if you become temporarily disabled and require use of a wheelchair, someone in the Disabled Services Department will help you make arrangements. Please make sure you have the event, date, section, row, and seat available.
If you need to have a companion sit next to you during a show, you can at least buy one ticket for someone next to you. If additional seats aren't available next to you, you'll be able to buy them in the same area as the wheelchair sections.
Sorry, tickets are non-refundable and non-exchangeable, but if you're unable to come to a show, please contact the Disabled Services Department for further instructions.
If you're unable to get around easily and would like a wheelchair, there are wheelchairs available to transport guests from the Main Lobby area to their seats. Just contact a member of the Guest Relations department for assistance. Please note that you won't be able to stay in the wheelchair during the show and that the staff member won't stay by your side the whole time.
You'll be able to find 4 elevators at the left side of the north end of the Grand Lounge.
These elevators will take you to the First Mezzanine, Second Mezzanine, Third Mezzanine, and Grand Lounge.
You'll be able to buy event merchandise at the Radio City Music Hall during an event. If you're not attending a show, or if you did, but forgot to buy what you wanted, you can also buy event-related merchandise at Radio City Sweets & Gifts. The shop is located next to the main entrance at 1260 Avenue of the Americas, and is open Monday through Saturday 10:00 a.m. - 6:00 p.m. Eastern and Sunday 11:00 a.m. - 6:00 p.m. Eastern. For your convenience, the merchandise is also available on the online store. Credit cards that are accepted are:
The medical office is staffed during every event. You'll be able to find the medical office near the elevators that are located at the end of the Grand Lounge on the north end. You can also contact a member of the guest relations staff in the Music Hall if you have a medical problem that requires attention.
Sorry, outside food and beverages aren't allowed into Radio City Music Hall. If you get hungry or thirsty during an event, there are concessions and snack shops available. If you have a medical condition that requires that you bring any food or beverage into the building, please contact Guest Relations before you come at 212.465.6225 during business hours to make arrangements.
Please note that doors open 1 hour before the start of any event.
If you ever need assistance with anything, please contact an usher, security officer, or guest relations representative. Everyone should have a safe and good time, and Radio City Music Hall is dedicated to making this happen.
In the event that you lose something while at Radio City Music Hall, you can contact the security office at 212.485.7200 to see if anyone has turned in your lost item. You can also speak to a guest relations representative while at the hall to see if it has been found.
It's strongly recommended that you arrive early and travel light while visiting Radio City Music Hall. There isn't a coat or bag check, and any bags that you bring in with you will have to fit under your seat. All bags are subject to search, possibly even by the use of metal detectors. Please note that the following items are not allowed:
You may bring in 35 mm or digital point and shoot cameras only, but please keep in mind that even these are prohibited at certain events.
Sorry, re-entry isn't allowed at Radio City Music Hall. There's also a no smoking policy, so please make sure you smoke before entering the building. If you smoke inside the building, you'll promptly be asked to leave.
You'll be able to find male and female restrooms on every level except the Orchestra level.
Radio City Music Hall can seat 6,000 guests, but this number may change depending on the event.
If you ever need assistance with anything, please don't hesitate to contact a staff member, a security officer, or an usher.
Sorry, banners and signs are never allowed into Radio City Music Hall.
Sorry, smoking isn't allowed in Radio City Music Hall. Anyone violating this regulation will be asked to leave. Re-entry isn't allowed, either. If you need to smoke, please do so before coming into the building.
The box office is located in the main lobby of Radio City Music Hall. To get into the building, please come in through the main entrance, which is on 6th Ave. at the corner of 50th St.
You can enjoy a one hour tour of Radio City Music Hall, daily from 11:00 a.m. - 3:00 p.m. Eastern. Tours run almost every half hour and are given by expert tour guides. During the tour, you'll get an in-depth behind the scenes look at Radio City Music Hall, which includes a tour of the interiors, stories and secrets about the Great Stage, a look at the guest book that has been signed by celebrities, and you'll meet one of the Rockettes, which are stars of the Radio City Christmas Spectacular.
If you're buying your ticket the day of the tour, you can get it at Radio City Sweets & Gifts Shop, which is conveniently located at 6th Ave. between 50th and 51st Streets. If you want to buy your tour tickets in advance, you can do so only through Ticketmaster or the Radio City Box Office. Please keep in mind that tickets are sold on a first come, first served basis.
During the time of the Radio City Christmas Spectacular and when a matinee event is being held, day-of tickets for tours are sold at the actual tour entrance, which is on 51st St. between 5th and 6th Avenues.
If you're in a large group, the Stage Door Tour might be the perfect thing for you! Please call 212.465.6080 to get more information on private and special group rates.
Please note that when there's a show taking place at the same time as the tour, access may be limited. Also, your tour might only be able to view the auditorium from a secluded area.
If you need information about private tours or just want to schedule one, call 212.465.6100.