ATMs are at the following locations:
Alcohol is available at most, though not all, events. In order to purchase it, one must be 21 or older and show a valid Massachussets state photo ID, passport, or military ID. Out-of-state driver's lincenses are allowed, but only for guests 25 and older.
No bags, backpacks, luggage, laptops, coolers, parcels, or briefcases. All purses, items, and guests are subject to search. Unfortunately, there's no storage or check area available.
The rules on photo-taking depend on the type of event. When it comes to sports or other events where the house lights are on, regular non-professional cameras are allowed, as long as there's no flash. That means no removable lenses, tripods, or any other equipment. For concerts and other events, the camera policy depends on the event promoter.
Normally, kids under 2 get in for free (they must sit on an adult's lap), though for some children's show everyone needs a ticket. Call ahead to get up-to-date information.
There are concessions throughout the venue.
The TD Garden is equipped to handle hearing, visual, and physical impairments. There are wheelchair escorts to help patrons get around the fully wheelchair-accessible facility, assistive listening devices that can be signed out, interpretive services, and accessible seating for people with service animals. To sign out a device, make sure to bring a major credit card or a driver's license. For all these services, it's best to give advance notice. Call 617.624.1754.
First aid is on Level 4 near Section 15/16.
Outside food and drink isn't allowed.
Guests with issues, questions, or concerns should contact the nearest staff member or security officer. There's also a hotline to request help at 617.624.2FAN, and anyone can text GARDEN to 78247 and include the seat location to get help.
There's a lost and found office on Level 4. Call 617.624.1331 after the event.
The following aren't allowed into the venue:
There's no re-entry.
There are restrooms on all levels.
The venue can hold a maximum of 19,580 people.
If there are any issues, contact the nearest staff member, visit the guest relations office on Level 4, call the hotline at 617.624.2326, or text GARDEN and the seat location to 78247.
Signs are okay so long as they're event-related, not attached to sticks, and don't bother anyone around.
Smoking isn't allowed.
The box office is for in-person service only. For help with orders already placed, people should contact Ticketmaster at 800.653.8000.
The Sports Museum organizes tours of the TD Garden, from the end of the Bruins and Celtics seasons through Labor Day, at 11:00 a.m. and 2:00 p.m. Eastern Time. The tours are included in the museum admission fee.
Will call opens 2 hours before an event. Guests will need a photo ID and the purchasing credit card. People picking up tickets for someone else will also have to present the purchasing credit card, as well as a photo ID and a note from the credit card holder authorizing the pick up. Guests can't drop off tickets for others to pick up.