You can't bring outside alcohol into the arena, but you can find plenty of non-alcoholic drinks for sale at concession stands. At some events, alcohol will be sold.
Each event decides its own camera policy. Call the management office or check the event on the website to find out. For sports events, no flash is allowed. For concerts, you usually can't use any cameras or audio or video recorders.
Kids under 2 don't need a ticket if they sit on an adult's lap, except for concerts and special events sold by Select-a-Seat. Kids over 2 need tickets for Texas Tech University games.
To make sure everyone has a safe, fun time, United Spirit Arena has some conduct guidelines. No offensive or indecent clothing is allowed, and if you use obscene or abusive language or gestures, you'll be ejected. If you seem intoxicated, you won't be allowed in or will be kicked out. You could also be removed or even arrested/fined if you interfere with the event or try to go on the stage or play area. Overall, just make sure not to ruin anyone else's enjoyment of the event - staff will enforce these policies.
You can buy merchandise on the arena concourse at basketball games. For some concerts and other events, merchandise might also be sold.
There are paramedics available for basketball games, concerts, and major events. If you need first aid help, contact the nearest staff member.
No outside food or drink can be brought in. Depending on the event, you can buy food and drinks at concession stands.
The time doors open depends on the event - contact the management office or see the event on the website for details. For basketball games, doors usually open 1.5 hours before tip-off. For most other events, doors open 1 - 1.5 hours prior.
Lost and found during events is in the event control room in the south concourse. After the event, items are moved to the management office - you can call 806.742.7362 to check. After 60 days, items are give to the Texas Tech University Police (806.742.3931).
Here are some things you can't bring into United Spirit Arena - if you have any of these things, you'll be ejected or not allowed in:
Sorry, no re-entry is allowed.
There are restrooms, including a unisex or family restroom, on each side of the arena concourse.
Signs or banners are usually okay for games if they aren't larger than shoulder-width, aren't on sticks or poles, and aren't hung from anything. Usually, no banners or signs are allowed for concerts or special events - contact the management office or check the event on the website for more details.
No smoking is allowed in the arena, but there is a smoking area in the east food court patio on the concourse level. Violating this rule will get you kicked out.
To make a reservation for a public tour, contact the management office or call 806.742.7362.
Will call is on the west side of the arena.