The Verizon Theatre at Grande Prairie can seat 6,500 people inside.
Guests should conduct themselves in a manner befitting a family-friendly environment. That means no foul language, excessive consumption of alcohol, fighting or throwing objects, taunting performers, smoking inside the venue, or holding obscene signs. Guests who don't comply with those and similar rules may be ejected.
There are ATMs on the east and west sides of the lobby.
Alcohol is on sale to guests 21 or older with a vaild ID. Verizon Theatre will ask anyone appearing younger than 35 to show proof of age. Visibly intoxicated guests may be barred from entering, or asked to leave, the venue.
No bags larger than 14" square are allowed in the theatre. Guests should be prepared to be searched when entering the premises.
Commercial and flash photography, cameras with zoom lenses, tripods or monopods, lenses longer than 3.5", and all audio/visual equipment (including recording devices) are prohibited at the venue.
Children younger than 1 year old usually don't need a ticket, but they must sit on a parent/guardian's lap.
Concessions are located throughout the venue.
Accessible seat tickets are available for every AXS ticketed event. Purchasing instructions are on the AXS website. There are wheelchair accessible seats on row QQ of sections 202, 203, 204, 205, and 206, and one companion is allowed for each wheelchair seat. Handicap parking is at the venue's front, where there is also a handicap accessible ramp. Guests who need assisted listening devices can get them free of charge (with a valid ID) from the guest service center on the Verizon Lounge Level. Guests who require sign language interpretation should request it from guest services at least 2 weeks before the event. Wheelchair escorts are also available by contacting guest services.
The first aid office is near the theatre's main lobby.
No outside food or drink, or glass bottles and metal cans, are allowed inside the theatre. Guests with special needs should contact guest services before the event.
Doors usually open 1 hour before the event begins, though opening times do vary.
The guest service center is near the main lobby and can assist with any questions or concerns.
To retrieve lost items visit the guest service center near the main lobby or, after the event, call 972.854.5050.
The following aren't allowed at the theatre:
Guests who leave the theatre may not re-enter.
All restrooms are wheelchair accessible, and there are unisex/family restrooms on both sides of the main lobby.
For most concerts, the theatre can seat 6,300 guests.
Small signs and banners are okay, provided they are handheld and unattached to sticks or poles, no larger than 11"x17", and not commercial, offensive, or obtrusive. Guests shouldn't pass out pamphlets inside the venue.
Smoking is not allowed inside, but there are designated smoking areas on the east and west sides of the venue.
For ticket-related questions call 1.888.929.7849 or visit the Verizon Theatre box office, open on event days 3 hours prior to start time. Will call tickets can be picked up only on the day of the event.