The Upper East and Upper West Plazas and the Carl Black VIP Club all have ATMs.
All guests must display a photo ID to purchase alcoholic beverages. Alcoholic beverages may not enter or leave facility grounds.
Coolers and picnic baskets are prohibited.
Camera policy varies by event, call 404.733.5010 for specific information.
Children under 5 can enter free of charge provided they sit on the lawn or in a parent or guardian's lap. Only 1 child per paying adult.
Concession stands are in all plazas and at the top of the lawn.
Guest services booths handle wheelchairs and assistance and disabled parking is in Lots A, C, P and VIP.
The first aid station is located in the Upper East Plaza inside the East Gate.
Guest services booths are outside the East and West Gates. Guests can ask questions and speak to staff members. Guests encountering problems can text 678.591.0983 with questions or concerns.
Guest services booths manage lost and found and can be reached at 404.733.5010.
Prohibited items include:
Re-entry is prohibited.
Restrooms are in the Upper and Lower East and West Plazas and at the top of the lawn.
Smoking is prohibited.
Tailgating is prohibited in Lots B and N (Shuttle Lot).
The box office is on the East side at 2200 Encore Parkway, Alpharetta, GA 30009, 404.733.5013. The box office is open Monday through Friday 10:00 a.m. - 6:00 p.m. Eastern and Saturday 10:00 a.m. - 2:00 p.m. The box office remains open until 30 minutes after the headliner walks onstage. For Sunday events, the box office opens at noon. The west side box office (located at the Parking Lot A gate) opens when parking lots open and remains open until 30 minutes after the headliner walks onstage.
Will call tickets are available 2 hours before showtime, usually in the main box office. Guests must have a photo ID and the credit card used to order the tickets.